What Must be Included in Your Terms and Conditions?
Most people when shopping online and receive a request to read the terms and conditions simply tick the box that states that they agree to all terms & conditions and get on with taking their shopping carts to the checkout.
If you are setting up an online store for making money on the internet then there are some good e-commerce tutorials that explain what you need to do legally including listing your terms and conditions. Below are a few suggestions as to what you should include in your terms and conditions:
Delivery method and time: Terms and conditions need to state what you would personally expect to see from another online shop. For example, within your terms and conditions you could state how many days it takes for an item to be dispatched and whether it is going in the Canada Post or by some other delivery method.
Shipping Cost: Your postage, packaging and carriage costs should also be clearly stated on your website at the checkout stage and repeated in full in your terms and conditions.
Confirmation Email: A confirmation email stating when the goods have been dispatched is a courtesy and something that could be written down in your terms and conditions. You policy for out of stock items and then refunding payments should be clearly stated in your terms and conditions.
Return and Exchange Policy: It should be made very clear in your terms and conditions your policy regarding who pays the cost of postage when items are returned and for how many days an item can be exchanged or returned with a full refund.
Faulty Products: You may also wish to state in your terms and conditions what the online shop’s policy is regarding faulty goods and who pays the postage for the return of faulty item.
Return and Exchange Procedure: Full details of how to return goods whether faulty or not should be included in your terms and conditions together with the business address.
Missing items: You may also wish to make clear that goods that go missing in the post cannot be replaced or the money refunded and mention optional insurance that can be purchased at the checkout point.
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